CUSS Kiosk Check-in

CUSS kiosk check-in

CUSS (Common Use Self Service) means that multiple airlines use the same kiosk. So passengers can check-in at any kiosk in the terminal.

How does CUSS Kiosk Check-in work?

In general the process has four steps:

Step 1: Passengers use any kiosk at the airport.

The passenger starts the process by touching the button of the airline they are flying with.

Step 2: Find booking.

The booking can be found by one of many possible methods:

  • read passport, ID, ATB, FQTV card or credit card
  • input electronic ticket number, booking reference or FQTV number
  • scan barcode on electronic ticket, mobile device or self printed boarding pass

Step 3: Check-in and add personal details.

Passengers now choose an available seat from the interactive seat plan or accept the ones suggested. They can then add any missing personal details like APIS and frequent traveller numbers.

Step 4: Boarding pass.

The boarding pass(es) will now be printed by the kiosk. This will usually be more or less a traditional ATB size and shape but will be plain paper with a 2D barcode on the boarding pass.

More about Boarding Pass

Baggage

Passengers without bags can proceed straight to security if they have a boarding pass.

Passengers with baggage can have several alternatives:

  • go to a Bag Drop desk
  • go to a Common Bag Drop desk
  • self tag baggage at a kiosk and then go to a bag drop desk
  • self tag bags at a kiosk with integrated baggage drop

More about Baggage

Why use CUSS Kiosk Check-in?

Passengers
  • save time as they can use any kiosk instead of having to search for those of a particular airline
  • more personal control as they can see the aircraft layout and choose their own seat from those available
  • enjoy a better experience because of the time saved and the convenience
Airlines
  • cut costs as they have less or no capital spending
  • save money due to lower operating costs
  • still have their own brand at the kiosk
Airports
  • save space and present a better airport as there will be less kiosks and they will all be the same
  • more retail opportunities due to the better use of the freed space
  • possible to postpone the need to build additional terminal facilities

The trouble with CUSS…

There are more than 130 airports with CUSS kiosks but few of these are truly shared. The kiosks are CUSS compliant but they are still mainly being used as dedicated kiosks for individual airlines or in some cases shared between just 2 or 3 airlines (mainly AF and KL).

Reasons for this include:

  • Airlines sometimes are reluctant to share facilities. This can be the case even within alliances.
  • With so many airlines to choose from, branding is important.
  • BUT, alliances also mean they are under one bigger brand.
  • To get the best use of common use kiosks a common bag drop is desirable.
  • The physical layout of many check-in areas does not naturally fit with CUSS