Kiosk Check-in

Kiosk Check-in

Check-in kiosks have been in use for more than a decade. They are popular, conveniently located and can be used by passengers with or without baggage.

How does Kiosk Check-in work?

In general the process has four steps:

Step 1: Locate a kiosk of the airline the flight is with

Choose a language.

Step 2: Find booking

Find the booking in a number of ways.

  • read passport, ID, ATB, FQTV card or credit card
  • input electronic ticket number, booking reference or FQTV number
  • scan barcode on electronic ticket, mobile device or self printed boarding pass

Step 3: Check-in and add personal details

Choose an available seat from the interactive seat plan or accept the ones suggested. Add any missing personal details like APIS, frequent traveller numbers and checked baggage details.

Step 4: Boarding pass

The boarding pass(es) will now be printed by the kiosk. This will be a standard ATB or a plain paper pass with the same size and shape as an ATB. There should be a 2D barcode on the boarding pass.
More about Boarding Pass

Baggage

Passengers without bags can proceed straight to security.
Passengers with baggage can have several alternatives.

  • go to a Bag Drop desk
  • go to a Common Bag Drop desk
  • self tag baggage at a kiosk and then go to a bag drop desk
  • self tag bags at a kiosk with integrated baggage drop

More about Baggage

Why use Kiosk Check-in?

Passengers
  • save time as there should be less queuing at the airport
  • more personal control as they can see the aircraft layout and choose their own seat from those available
  • confident of the accuracy of their details as they input them themselves
Airlines
  • cut costs as they will use less desks and staff
  • improved customer service by giving passengers more choice and control
  • increase revenue by selling additional services such as upgrades and lounge access
Airports
  • save space as airlines should need less desk space
  • more retail opportunities and better customer facilities by making better use of the free desk space
  • possible to postpone the need to build extra terminal space

The trouble with Kiosk Check-in

Kiosk check-in has been in use for more than a decade and is now a familiar, well used option. There are a small number of areas that could be improved:

  • Too many airlines have their own kiosks, causing confusion for passengers, extra costs for airlines and make the airports look cluttered.
  • The positioning and layout of kiosks at terminals is often poorly organised.
  • Information and signs can be poor and confusing.