Transfer kiosks can provide all the services currently delivered by transfer desks. This is important as transfer passengers can be substantial numbers.
What does a Transfer Kiosk look like?
Transfer kiosks are very similar to normal kiosks, possibly a little smaller. There is no need to print bag tags or weigh bags so there is less hardware in the kiosk.
How does a Transfer Kiosk work?
The passenger gets an update of their boarding time, departure time and gate. They can change seats, check-in for other flights and do all that they need.
If the inbound flight has meant they have missed the connection they can be offered alternative flights and check-in and get boarding passes for those flights.
Coupons for drinks, meals and so on can be automatically issued by the kiosk.
Passengers can look up their booking in a number of ways, including
- scan the BCBP on their boarding pass
- swipe passport, ID, ATB, FQTV card or credit card
- input eticket number, booking reference or FQTV number
Why use a Transfer Kiosk?
The trouble with Transfer Kiosks?
So far only a small number of airports offer this potentially excellent facility.
It can be seen as a barrier to speaking with airline staff.