SITA is to introduce over 100 CUSS kiosks at San Diego International Airport (SAN) as part of a project called San Diego’s “Green Build” due to finish in August 2013.
SITA will provide a local departure control system (a boarding pass and bag tag issuing system for airlines without connection to their normal system), more than 300 information display monitors, over 100 common use self-service (CUSS) kiosks, along with 150 common use passenger processing system (CUPPS) workstations. The project is due to be completed in August 2013.
The project is part of San Diego’s “Green Build”, the largest project in the airport’s history and will allow it to expand from the 17 million passengers it currently serves to an estimated 33 million by 2030.
SITA says the kiosk model, called S3, is the greenest kiosk with the smallest footprint in the market.
The introduction of over 100 CUSS kiosks continues a recent trend for US airports to install large numbers of CUSS kiosks. Recent examples include over 90 CUSS kiosks at San Jose International Airport (SJC) and over 100 kiosks at Sacramento International Airport (SMF).
Some industry experts question whether very large numbers of kiosks are really the way forward given the rapid rise in the use of online and mobile check-in and mobile boarding passes.
As reported by PassengerSelfService, a study by Amadeus and the latest SITA Passenger Self-Service Survey2011 show the trend to online and mobile.
Read the full press release from SITA.
