To improve passengers’ experience and allow TSA Officers to focus on security, the Transportation Security Administration (TSA) will begin using the queue management system provided by SITA and partner Bluelon.
This system automatically measures and displays the wait time of passengers.
The solution uses Bluetooth technology to measure the passenger traffic patterns at TSA checkpoint lines. SITA’s anonymous monitoring technology means that only traffic patterns and movements are analyzed and individuals are not identified. This approach respects privacy issues while delivering highly relevant and usable information to both passengers and TSA. Communication with passengers will be improved as wait times will be displayed in real time on screens at each checkpoint.
Read the press release from SITA.
