NCR self-service kiosks have been successfully deployed by AviancaTaca at nine airports in Peru.
The AviancaTaca devices have been deployed at nine Peruvian airports: Aeropuerto Internacional Jorge Chavez Lima, Aeropuerto Internacional Puerto Maldonado, Aeropuerto Internacional Cusco, Aeropuerto Trujillo, Aeropuerto Internacional Chiclayo, Aeropuerto Internacional Piura, Aeropuerto Juliaca, Aeropuerto Tarapoto and Aeropuerto Arequipa.
AviancaTaca is experiencing significant growth in the number of passengers it serves and continues to add new planes and routes.
Carmen Ravello, IT support leader in South America for AviancaTaca:
“The addition of the NCR kiosks expands self-service check-in access for our travelers to the channel of their choice – at home on the web, en route via mobile or at the airport on a kiosk. Offering self-service check-in with NCR technology supports our objective of creating an exceptional experience for the travelers who choose to fly with us.”
Tyler Craig, NCR Travel Vice President and General Manager:
“Self-service check-in has become pervasive as airlines and airports around the world seek to make check-in faster and easier for their passengers. We are now beginning to see the industry explore new ways to deploy kiosks, which have already made a significant impact on check-in times and passenger satisfaction, to solve other business challenges such as processing baggage, managing cash and driving incremental revenue.”
The NCR TouchPort kiosk features an all-in-one construction, with touchscreen, printer and other components in a sleek and compact enclosure that takes up very little valuable airport floor space. It can be installed in various places, including existing ticket counters, podiums and table tops for maximum integration into an airline’s or airport’s design scheme.
I am very biased towards Colombia and Avianca. In my DCS Consultant role I was responsible for the installation and customisation of the Avianca Departure Control System in Bogota, doing virtually all the technical work myself. I was superbly supported by the Avianca DCS Help Desk people. I spent about 18 months in Bogotá as part of a small British Airways team helping to improve Avianca and they were some of the best times in my life. Colombia is a fabulous country, the people are wonderful and Avianca is now a great representation of all that is good about Colombia.