United Airlines has installed 20 BorderXpress automated passport control kiosks, developed by Vancouver Airport Authority (YVR), in the Terminal C customs hall at Newark Liberty International Airport.
The new BorderXpress Automated Passport Control (APC) kiosks will help facilitate a quicker, more customer-friendly experience when United passengers enter through U.S. Customs and Border Protection services, by enabling them to scan their passport and fill out their customs declaration before they interact with a CBP officer.
The kiosks, which were developed by YVR in partnership with U.S. Customs, expedite the customs process by drastically cutting down on wait times and speeding up the screening process by an average of 89 percent.
When using the kiosks, passengers will be asked to follow on-screen instructions to ultimately receive a notification slip that validates their identity and flight detail, which they will then bring to a CBP officer, along with their passport, to be processed.
Over the past year, United has already installed several APC kiosks at its hubs in Chicago and Houston, with additional plans to install 10 more units at Newark Liberty in the weeks to come.
United is offering the complimentary service to all international passengers with a U.S. or Canadian passport, without the need to go through any pre-registration process.
Craig Richmond, president and CEO of Vancouver Airport Authority:
“We are proud to partner with United Airlines, the largest carrier at Newark Liberty International Airport, to launch Automated Passport Control technology. BorderXpress kiosks will help expedite the border clearance process, cutting wait times in half and lowering operating costs, while improving the customs experience for travelers and airport personnel alike.”
