Star Alliance to invest in more self-service

Star Alliance to invest in more self-service

StarAlliance is to develop standardised processes for off-airport / self-service check-in, for fast bag drop technology at airports, for baggage self-tagging and for automated travel document validation.

Once implemented, these standards will not only provide smoother service to the Alliance’s passengers but also reduce infrastructure requirements and handling costs at all of the 1,300 airports the Alliance is serving today.

Mark Schwab, CEO of Star Alliance:

“This initiative represents another industry first and is created in full support of the IATA Fast Travel mandate. As we represent around one quarter of the world’s scheduled airline services, we believe we can contribute to the reduction of operating complexities. Our member airlines have benefited significantly from standardisation in other areas and are determined to drive this process forward now, together with airports and system providers.”

Star Alliance will invest in multi-million dollar technology projects, which will include a new Alliance IT hub for baggage. This new IT hub is scheduled to go into operation by the end of 2016 and is the latest in a series of similar “plug and play” applications which are supporting the member airlines behind the scenes. The existing IT hubs have already successfully improved the exchange of frequent flyer data and through check-in of passengers and baggage, as well as the provision of enhanced services to premium customers.

Baggage processes are currently complicated by the fact that the relevant information resides in many different systems. In addition to those operating at the individual Star Alliance member airlines, each airport is running its own baggage system, thus making it highly complex to retrieve the current status of bags, to locate bags within the systems and to take effective remedial action if bags are mishandled.

Mark Schwab, CEO of Star Alliance:

“While mishandling a bag is a relatively rare case in our Alliance, despite the fact that we carry almost 1.7 million passengers every day, when things do go wrong it is highly annoying to any customer affected. We believe modern technology can be of tremendous assistance in significantly reducing the number of baggage issues and providing faster and more accurate information for our customer service agents. As ever, our ultimate goal is to provide the best possible service to our travellers.”

About Star Alliance:
The member airlines are: Adria Airways, Aegean Airlines, Air Canada, Air China, Air India, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Avianca Brazil, Brussels Airlines, Copa Airlines, Croatia Airlines, EGYPTAIR, Ethiopian Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Scandinavian Airlines, Shenzhen Airlines, Singapore Airlines, South African Airways, SWISS, TAP Portugal, Turkish Airlines, THAI and United.

Overall, the Star Alliance network currently offers more than 18,500 daily flights to 1,330 airports in 192 countries.

N.B. Image credit: wikipedia.org

Internet links

StarAlliance

IATA Fast Travel

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