Fly the Friendly Skies of United

United’s response to dragging a paying passenger off its aircraft

Oscar Munoz, CEO, United Airlines:

“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened. We are also reaching out to this passenger to talk directly to him and further address and resolve this situation.”

Glad to hear its upsetting for United.

And they used to be the Friendly Skies

United Airlines 1969

United Airlines 2017

This is how United Airlines solves overbooking

Don’t think they’ll be using the Friendly Skies slogan again.