Pakistan International Airlines introduces online check-in

Pakistan International Airlines introduces online check-in
Online check-in is part of PIA's Digital Transformation Programme

Passengers with Pakis­tan International Airlines can now make bookings and do check-in on its website and mobile app.

The airline’s passengers can now book tickets online, give feedback and also check-in through the PIA website or mobile apps before arriving at the airport.

Online check-in (OLCI) is available on PIA’s website and through its mobile apps. Initially, OLCI can only be used on domestic flights between Karachi, Lahore and Islamabad. The airline plans to extend the facility to other domestic and international routes.

Passengers can use web check-in 24 hours before the scheduled departure and up to 3 hours before flight departure time. However, passengers with web check-in are required to report at check-in counter for baggage drop off at least 45 minutes before the flight departure time due to security checks at the airport.

Acting CEO PIA, Mr. Nayar Hayat, said that Online Check-In through website and mobile apps is a step forward in PIA’s quest to improve the passenger experience and PIA will continue to bring further improvements in order to facilitate and please our passengers. He congratulated PIA’s ICT Department for the design and implementation of the new mobile apps and online check-In capability.

These added facilities and features are part of the Digital Transformation Program at PIA with the aim to facilitate its passengers by providing online and self-service capabilities.

About Pakistan International Airlines

Pakistan International Airlines commonly known as PIA is the flag carrier of Pakistan. Its main hub is Karachi while Lahore and Islamabad are its secondary hubs. It operates scheduled services to 39 international destinations in 25 countries across Asia, Europe and North America.

Routes: PIA flies to multiple cities in Asia including Beijing, Delhi, Mumbai, Tokyo and Kuala Lumpur. In the Middle East if flies to cities in Kuwait, Oman, Qatar, Saudi Arabia the UAE. In Europe it flies to Birmingham, London and Manchester in the UK and to Barcelona, Copenhagen, Paris, Leipzig, Milan and Oslo. In North America it flies to New York and Toronto. It also flies to more than 20 domestic destinations.

Fleet: The airline operates over 30 aircraft in a mixed fleet of narrow and wide body aircraft from Airbus, ATR and Boeing, including:

  • 9 ATR 42/72
  • 3 Airbus A310
  • 11 Airbus A320
  • 1 Airbus A330
  • 11 Boeing 777

Passenger numbers: Over 7 million a year.

Alliance: None

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Pakistan International Airlines (PK)