Hamad International Airport (HIA) plans to increase its use of biometrics and other technology including virtual reality and robotics.
The Doha airport and SITA signed a Memorandum of Understanding (MoU) which provides a framework for the two partners to trial and add passenger processing solutions involving biometrics, robotics, blockchain, augmented reality (AR) and virtual reality (VR).
The main focus of the MoU is to advance HIA’s initiative to use seamless identity management across all key passenger service points using biometrics.
The formalisation of this partnership follows the successful industry-first pilot of biometric exit checks conducted by SITA and HIA in Qatar’s airport during 2016.
HIA is also introducing 62 new common-use self-service check-in kiosks with self-tagging. Boarding pass verification e-gates will be located before departures’ border control. The kiosks and e-gates will have the ability to use biometrics to identify passengers.
HIA first revealed its plan to increase the use of self-service in early 2016. The airport already uses biometrics ABC eGates, using facial recognition, at arrivals and departures.
Badr Mohammed Al Meer, Chief Operating Officer at Hamad International Airport:
“HIA’s efforts towards innovation and its strategic alliances with key partners such as SITA, all contribute towards its ‘Smart Airport’ vision that was officially launched in May 2016 under the patronage of HE the Prime Minister and Minister of Interior Sheikh Abdullah bin Nasser bin Khalifa al-Thani. Our aim is to empower our passengers to experience a seamless journey at their own pace, all the while keeping them informed about what matters to them most.
“The use of biometrics as the only verification required at each passenger touch point along the airport journey will go a long way in improving the flow of passengers, providing a better travel experience as well as greater operational visibility for the stakeholders. SITA has already demonstrated excellent capability and agility in pioneering and optimizing biometric exit checks for the boarding process at HIA. We believe that such joint efforts will contribute to digital transformations across the air transport industry.”
N.B. Image credit: Hamad International Airport