Hamburg Airport has successfully introduced ten new self bag drop kiosks from Materna.
The kiosks have been in operation at Terminal 1 since early November 2017. They are common use, meaning they can be used and shared by multiple airlines.
At the moment they are being used by Air France, KLM and easyJet. Other airlines will be added over time.
Hamburg actually introduced self bag drop kiosks from Materna in October 2014.
The new kiosks add features including checking for oversized baggage and automatically photographing all checked bags.
How it works
The system uses the two-step technique.
Step 1: The passenger checks-in and gets their boarding pass online or at a kiosk before going to the self bag drop.
Step 2: This is where the passenger tags and drops the bag. There are a number of steps in step 2.
- The passenger selects the airline on the screen and then scans their boarding pass.
- They answer security questions about the contents of the baggage.
- Then they place the bag in the marked area on the conveyor, where it is measured and weighed.
- If all is OK the kiosk prints the baggage tag.
- The passenger then attaches the bag tag to their baggage.
- They confirm details on the screen and the baggage receipt is issued.
Johannes Scharnberg, Director of Aviation at Hamburg Airport:
“Already after just a short period of operation, we can see that our passengers are not having any problems with the new equipment.
“And we are very happy with the system’s stability. Many of our passengers have already discovered the benefits of the kiosks for themselves and given us very positive feedback. We have hardly encountered any technical anxiety on the part of our passengers. The system is straightforward and self-explanatory. Staff are on hand to provide personal support with the process at any time. So nobody needs to worry about being stuck with a machine and no human help.”
N.B. Image credit: materna.de