Gold Coast Airport to introduce passenger tracking

Gold Coast Airport check-in
Gold Coast Airport is going to track passenger wait times at check-in and security

3D sensors and software solutions will soon measure waiting times and process times at both security checkpoints and the entire check-in area of Gold Coast Airport.

The airport is introducing a new passenger tracking system from Swiss-based Xovis that uses ceiling mounted 3D sensors to count and track passengers anonymously.

The Xovis software receives data streams from the sensors and measures KPIs such as queue lengths, waiting times and passenger throughput. This real-time data empowers the operations team to identify bottlenecks, manage staffing levels and other resources.

Gold Coast Airport will deploy 71 Xovis 3D Sensors. One sensor can be installed up to 20m high and covers up to 100m2 of tracking area per sensor.

The automated queue detection ensures that their system only counts passengers that are standing in a particular queue and excludes passer-by’s when measuring waiting and process times.

Gold Coast joins Perth, Melbourne, and Sydney as the fourth Australian airport to use Xovis for passenger tracking.

Neil Cowen, Queensland Airports Limited General Manager of Analytics:

“Understanding how our passengers move through our terminal at Gold Coast Airport is essential to us. With the data that Xovis can provide, we can make key operational decisions in real-time, as well as work with our broader stakeholders to offer a seamless travel experience for our passengers.”

Queensland Airports Limited General Manager Technology and Innovation Beau Tydd:

“During an extensive testing phase, we set out to find a proven airport technology that would help us further improve our customer experience. Xovis covered the check-in, which is a bustling area for Gold Coast Airport during peak hours. Xovis 3D sensors can reach high sample rates in crowded places, where passengers are standing very close to each other.”

N.B. Image credit: Gold Coast Airport

Internet links

Gold Coast Airport (OOL)

Xovis Airport Products