Vistara has created a robot, called RADA, that can assist passengers, address their queries and entertain them.
The robot uses artificial intelligence (AI) to scan boarding passes and further provide information on the terminal, departure gates, weather conditions of destination city, real time flight status as well as information about Vistara’s products and services.
It greets passengers and interacts with them using basic hand movements, and is capable of moving around in the lounge on predefined pathways.
Additionally, it can engage with kids and adults alike by playing games and other multimedia content such as songs and videos.
RADA will be placed at Vistara’s Signature Lounge at Delhi Airport’s Terminal 3 from July 5, 2018 to assist passengers using the lounge before they board their flights.
New functions will be added after reviewing passenger feedback.
Mr. Leslie Thng, Vistara’s Chief Executive Officer:
“Innovation is one of the core values engrained in the DNA of Vistara’s culture, which we have fostered within the organization in many ways. RADA is a manifestation of this endeavour.
“Vistara has disrupted the market through several innovations with the sole objective of redefining air travel in the country, while making its processes more robust and resources more effective. With RADA, we aim to change the way people interact and fly with an airline. We will be developing ‘RADA’ based on customer feedback and equipping it with the most effective features in the time to come.
“Our steadfast focus remains to be on delighting customers across all touchpoints, and we’re confident that ‘RADA’ will help us take the ‘new feeling’ to the next level.”
About RADA the robot
‘RADA’ is conceived, designed and engineered by its team of technology experts and apprentices from Tata Innovation Lab with support from students of reputed institutions.
It is built on a chassis of four wheels, enabling it to rotate 360 degrees, and it has three in-built cameras for cognitive interaction. Combining these components with an effective voice technology, Vistara has developed the robot to provide a simple solution to cater to the emerging and future trends.
Vistara, is a joint venture between Tata Sons Limited and Singapore Airlines Limited (SIA) with Tata Sons holding the majority stake of 51% in the company and SIA holding the remaining 49%.