First Canadian airline to launch an AI Chatbot
Two thirds of Jetstar passengers use Facebook to ask about bookings
Kris the bot is reached through Facebook Messenger
Chatbot is available 24/7 for passengers to access tigerair flights, bookings or ask questions about travelling with Tigerair
Finn has a mission to help Finnair customers in Facebook during their Finnair journey.
Passengers in the UK, North America and Hong Kong can now engage with the Qantas Concierge chatbot
The bot will evolve to become more personalised and user-friendly based on past conversations
Airport adds Messenger bot and flight status updates available via Twitter
First airline to offer holiday advice to passengers using emojis
BOTler - what a poor name?
Lady with pink hair helps passengers find the best price
Answers queries about flight status, baggage and more
AI is trained on more than 60,000 KLM questions and answers
First airport to implement such an app
Passengers can include a stopover in Iceland for up to 7 nights, at no additional airfare