Allows passengers to explore the best New Zealand has to offer using emojis
Use of AI means that agents can spend more time on questions in conversations with passengers that need a human approach
Finn has a mission to help Finnair customers in Facebook during their Finnair journey.
Passengers worldwide receive flight information through WhatsApp
KLM is first non-Chinese airline to offer WeChat Pay
Dedicated support handle of @QRsupport, and English and Arabic support
Passengers chat with JetBlue across multiple channels without repeating themselves
KLM can send notifications in ten languages
Passengers can get real time information delivered to their devices
BOTler - what a poor name?
AI is trained on more than 60,000 KLM questions and answers
Passengers can show Instagram jpg instead of text
Passengers can get real-time information about their flight
First UK airport to join ‘Chinese Twitter’
Offers support via Facebook and Twitter
KLM is the first global airline to offer these services via Facebook Messenger.
KLM first non-Asian airline to sign contract for ticket sales via Alitrip.
The partnership will enable the airline to tailor its services and marketing to specific travellers.
Airline's nerve center, integrating traditional media, social media, and operational data