Inflight WiFi coming to Emirates A380s

Emirates IFE

Emirates(EK) have launched inflight WiFi connectivity on its Airbus A380s. The services will start on 11 out of 19 A380s currently in service. All new aircraft will come with the OnAir inflight WiFi service, as it’s introduced across the entire 71 aircraft on order. The service can be accessed by passengers using their WiFi-enabled devices, including smartphones, tablets and laptops. All passengers have to do is open up their device’s wireless connections, log on to the OnAir network and follow the simple steps to access the internet. In addition to…

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Man punches check-in kiosk

Continental Airlines check-in kio

A frustrated traveller punched a Continental Airlines check-in kiosk , shattering the screen, when he couldn’t find his flight information. The incident happened at Louis Armstrong New Orleans International Airport (MSY) in Louisiana, USA. The (New Orleans) Times-Picayune reported that the man punched the screen of the Continental Airlines check-in kiosk  and took the kiosk out of commission by shattering its screen. The man was found bleeding from fresh cuts on his hand and arrested and charged with simple criminal damage, an offence that carries a fine of between $500…

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Passenger self-service a key part of airports’ investment strategy

The Airport IT Trends Survey 2011, a joint ACI, Airline Business and SITA survey, confirms the continued expansion of passenger self-service. The survey shows top investment priorities focus around improving customer service, with passenger self-service remaining a key part of airports’ investment strategy. In line with this strategy, airports continue to invest in mobile services for their passengers. Similarly, social media integration to support customer service also remains important to airports.

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On the way

Passengers en route in China

Self-service can mean a better experience at all points of the journey. As well as the usual options for check-in, boarding pass and baggage, there are now self-service possibilities for visas, airport information, arrival airport information, shopping, getting from the car park to the terminal and more. Self-boarding and self-service options on board including entertainment and food ordering are growing in popularity.  

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Jetstar launches iPads for in-flight entertainment

Low-cost carrier Jetstar has introduced iPads to its passengers for in-flight entertainment. The iPads were launched on selected Jetstar flights last week and will be rolled out across the Australian domestic, transtasman and short-haul international services from Australia and New Zealand, in the coming weeks. Each Jetstar iPad will come preloaded with music, TV shows and music videos, games, ebooks and magazines, accessible through a custom-built Jetstar app. The iPads will be offered to economy passengers at a cost of between $10 and $15 — but only on flights longer…

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Automated People Mover (APM) System begins operations at Miami International Airport

Miami International Airport now gets passengers from the runway to the roadway faster than ever before with the MIA Mover, a 1.25-mile-long automated people mover system between MIA and the Miami Rental Car Center that opened to the public on September 9. With a top speed of 40 miles per hour, the MIA Mover has the capacity to transport more than 3,000 passengers per hour free of charge directly between MIA and the Rental Car Center’s customer service lobby just east of Le Jeune Road. MIA passengers simply exit their…

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