Passengers print tags at a kiosk, attach them and then take the bags to a Bag Drop.

Passengers print tags at a kiosk, attach them and then take the bags to a Bag Drop.

What does Self-Tagging look like?

When a passenger obtains a bagtag at a kiosk for self tagging the bagtag is the more or less the same as those attached by an agent, possibly easier to attach to the bag.

How does Self-Tagging work?

Tags can be printed at a kiosk for passengers checking in at the kiosk or by passengers who have checked in by another means.

Passengers using the kiosk to check-in will be asked how many bags they have during the check-in process.

Passengers who have checked in by another means can retrieve their details at the kiosk by inputting the normal details like booking reference or FQTV number etc. Or they can scan the 2D bar code on a paper or electronic boarding pass they may have. The passenger inputs how many bags they have to check.

For all methods the correct number of tags is then printed and the passenger applies them and retains the receipt as normal.

The passenger then drops off the bags by the means used by the airline.

See how self-tagging works with AirAsia.

Why use Self-Tagging?

  • could cut the length of time at the bag drop
  • can apply the tags in a quiet area and take their time
  • cut costs as ever more of the traditional agent work is carried out by the passenger
  • offer passengers another self service option
  • speeds up the Bag Drop

The trouble with Self-Tagging…

Self-tagging can be a great help in speeding up the Bag Drop as that is where the lines now seem to be. Areas of concern include:

  • passengers find the tags difficult to apply to the bags
  • the terminal can get messy due to discarded tag receipts
  • some governments do not allow passengers to self tag