Ryanair aims to improve image by cutting check-in charges and in-flight selling.
Ryanair, the low-cost airline, has announced a raft of improvements aimed at enhancing its reputation following criticism over additional charges and strict baggage rules.
Passengers will be allowed on board with a second “small” carry-on bag, such as a “small ladies handbag or [a] small airport shopping bag”, and the airline’s boarding pass re-issue fee is to be cut from £70 to £15.
Other changes include a drop in the charge for checking luggage at the airport, from £60 to £30 per bag, and the introduction of a 24-hour “grace” period during which passengers will be able to correct minor errors, such as spelling mistakes, free of charge. Currently such changes cost £110 per person.
On all flights that operate before 8am, or after 9pm, public announcements will be restricted to essential safety messages and cabin lights dimmed “so that any customers who wish to snooze, can comfortably do so.”
The changes will be implemented over the coming months. From November 1, the “quiet flights” and the post booking “grace period” will come into effect, from December 1 boarding card re-issue fees will be reduced, and a second carry-on bag permitted, and from January 5 the airport bag fees will be cut.
