Finavia self bag drop from Type22 at third Finish airport

Finavia has added self bag drop at a third Finnish airport to help enhance the passenger experience.

For over a year passengers at Helsinki and Oulu have been able to tag and drop their baggage without assistance, provided that they have checked in online or at a self-service check-in kiosk.

Finavia has now introduced the system at Turku.

How it works

Turku uses the two-step system:

Step 1: The passenger checks-in:

check-in (online or at a kiosk)
boarding pass print (online or at a kiosk)
attaches the baggage tag printed at the kiosk

Step 2: The passenger drops the bag

The passenger puts the bag on the conveyer belt at Scan&Fly
The passenger scans the bag tag using a hand held scanner, and the bag is ready to go

Johanna Bagge, Director Customer Service at Finnair:

“Customers are accustomed to handling many stages of their journey independently. Self-service check-in, for instance, is already used by over 80% of Finnair’s customers. Dropping off baggage at a self-service bag drop unit reduces the customer’s queueing time at the airport and speeds up the start of the journey,”