Alitalia introduces self bag drop at Rome Fiumicino

40 self check-in kiosks and 10 self bag drops

Alitalia has introduced new self check-in and self bag drop kiosks at Rome Fiumicino airport.

The check-in process for Alitalia passengers flying from Rome Fiumicino airport is now faster and simpler.

The Italian airline has introduced 40 self-service check-in kiosks at Terminal 1 and for the first time in Italy, 10 new self bag drops.

This means that passengers with baggage for the aircraft’s hold can self check-in and then drop off their baggage without having to queue at desks.

Alitalia has chosen the two-step method for the bag drop, meaning that passengers print and attach the baggage tags and then take the tagged bags to a self bag drop unit.

At the new self check-in kiosks, passengers will be able to print boarding passes and bag tags to be dropped off at the self bag drop units.

The kiosks will also allow passengers to buy additional services such as extra baggage allowances, weight or size excess fees, on-board seat selection, upgrades to a higher class of travel, fast-track for security checks and purchasing of day tickets for the airline’s recently opened Casa Alitalia lounge.

Aubrey Tiedt, Alitalia’s Chief Customer Officer:

“The new service aims to make the travel experience with Alitalia even more innovative and comfortable and provide the best technological solutions available to our customers. Alitalia is committed to making excellence its benchmark, and to stand out among European airlines for its efficiency, innovation and hospitality. This is why we have made check-in faster, especially for passengers with baggage to drop off. At the new kiosks, travellers will be greeted by Alitalia staff, who will provide them with any assistance they may need to check-in smoothly and rapidly.”

Digital check-in such as web, mobile and self-service, is becoming increasingly popular with Alitalia passengers, and according to the airline’s latest data, there were nearly 2.6 million digital check-ins between January and April this year, accounting for 52.3 per cent of the total check-in transactions, up 7.9 per cent on the same period last year.

Self bag drop is one of the biggest trends in the industry.

Self bag drop suppliers, include:

N.B. Image credit: Alitalia

Internet links

Alitalia (AZ)