Melbourne trials self-boarding

Three month trial to be evaluated

Melbourne Airport is to evaluate a three month trial of self-boarding.

The Australian airport is focusing on using technology in new ways to improve processes to make the journey smoother for its passengers and the airlines that serve them.

Part of that focus is a trial that has included self-service boarding.

The airport says the self-boarding gates are a step in delivering:

  • efficient self-service
  • reducing the cost of operations for the airlines

Over a three-month period, Melbourne Airport worked with the supplier, Sita, to analyze the potential improvements that SITA’s self-boarding gates can provide.

Together they implemented a self-boarding gate in T2 International which allows passengers to simply scan their boarding pass to gain access to the aircraft. Speed of processing, passenger perception and accuracy will be measured as the airport evaluates the benefits that self-service boarding offers passengers, airlines and Melbourne Airport.

Initial results of the self-boarding trial are positive and the final results will now be analyzed by the SITA and Melbourne Airport teams.

Melbourne Airport’s passenger improvements has successfully delivered self-service check-in kiosks and automated bag drop throughout the airport.

N.B. Image credit: Melbourne Airport

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Melbourne Airport (MEL)