Perth Airport installs sleep pods
Passengers at Perth Airport can catch up on a little sleep at the airport. Australia’s fourth busiest airport is the first airport in Australia to Read More…
Category: Passenger Experience
Shannon installs biometrics for US preclearance
New facial recognition system will speed up screening time Shannon Airport, in south-west Ireland, is the first airport in Europe to introduce faciRead More…
Air France launches inflight wifi ‘passes’
Air France has introduced a new service on its Wi-Fi equipped aircraft where passengers can pay for inflight Wi-Fi to use on their own devices. CRead More…
GOL starts self bag drop at Rio for domestic flights
Brazil’s largest airline, GOL, has introduced a new self bag drop system at Rio de Janeiro International Airport. GOL passengers can use the new Read More…
Hamburg Airport testing food delivery to the gate
Hamburg Airport is the first commercial airport in Germany to launch a test phase for a new “Gate Delivery” service. Passengers can order snackRead More…
Emirates unveils new Business Class seats on its Boeing 777 aircraft
Emirates has unveiled a brand new Business Class cabin and configuration on its 10 existing Boeing 777-200LR aircraft. The newly refurbished EmiratRead More…
Air New Zealand to trial translation technology
Air New Zealand is trying technology that helps staff members understand many different languages. The airline is trying how Google’s wireless BlRead More…
Cathay Pacific passengers can now access thousands of newspapers and magazines
Passengers flying with Cathay Pacific or Cathay Dragon now have access to thousands of the world’s newspapers and magazines. From 48 hours beforeRead More…
IATA and ACI launch NEXTT
The International Air Transport Association (IATA) in collaboration with Airports Council International (ACI) have launched the New Experience in TravRead More…
TSA Pre-Check adds five more airlines
The Transportation Security Administration (TSA) has expanded its TSA Pre✓® expedited screening program to five additional domestic and internationRead More…
LATAM Brazil to add inflight connectivity to its A320 aircraft
LATAM Brazil is to introduce inflight connectivity using Gogo’s 2Ku technology to 100 of its A320 family aircraft. The installation will be on aircRead More…
American launches automated screening lanes at Miami International Airport
American Airlines, in coordination with the Transportation Security Administration (TSA) and Miami-Dade Aviation Department, has launched two automateRead More…
Air Mauritius takes delivery of its first A350 XWB
Air Mauritius has taken delivery of its first Airbus A350-900 aircraft. The Mauritian airline is operating the aircraft in a two class layout with Read More…
TUI suggests holidays based on customer emotions
TUI has unveiled a prototype that reveals how customers could be using their subconscious to choose holidays in the near future. The travel companyRead More…
Frankfurt passengers can get delayed bags back faster
Airport operator Fraport has significantly speeded up the repatriation of delayed or mishandled bags to passengers at Frankfurt Airport, with the intrRead More…
Kenya Airways to deploy IFE on its Boeing 737 fleet
Kenya Airways is to deploy a wireless inflight entertainment system on its Boeing 737-700 and Boeing 737-800 aircraft. Kenya’s flag carrier has choRead More…
Qantas unveils its first 787-9 Dreamliner
Qantas has unveiled its first Boeing Dreamliner, the game-changing aircraft that will open up new routes and new levels of comfort for passengers. Read More…
Istanbul New Airport use of smart technology
İGA, the operator of Istanbul New Airport, has revealed some details about its planned use of smart technology to improve the passenger experience. Read More…
Dubai International to introduce facial recognition in an aquarium
From summer 2018, passengers at Dubai International Airport will be able to view an aquarium as the airport checks their facial recognition biometricsRead More…
Lufthansa aims to bring blockchain technology to travel
Lufthansa is partnering with Swiss-based startup Winding Tree to explore possible applications of blockchain technology. As a result of the deal WiRead More…