Helsinki Airport trials 5G robot
Uses new 5G network – but no cute name
Robotics
Prague Airport puts Master Pepper the robot to work
Entertains passengers and gives them basic information
KLM trials robot that takes your hand bags to the gate
In true KLM style, Care-E is bright blue.
Munich Airport and Lufthansa testing Josie Pepper the information robot
“Josie Pepper” to provide information to passengers
Haneda displays the robots on trial for Tokyo2020
Airport display 7 robots on trial during January 2018
Singapore Airlines launches chatbot to help passengers with pre-flight queries
Kris the bot is reached through Facebook Messenger
Hamad International to increase use of biometrics
Plans to use biometrics across all key passenger service points
Passengers can now make bookings on KLM chatbot
Passengers can book a ticket in a conversational way via a service bot on KLM’s Messenger
Incheon to introduce 14 LG robots for passenger services
The robots from LG are being introduced by June 2018
Tigerair launches Toby the Facebook Messenger chatbot
Chatbot is available 24/7 for passengers to access tigerair flights, bookings or ask questions about travelling with Tigerair
Finnair launches its first chatbot powered by artificial intelligence
Finn has a mission to help Finnair customers in Facebook during their Finnair journey.
Leo the baggage robot on show in Santiago
SITA, LATAM and Nuevo Pudahuel airport join to showcase the baggage robot
Air New Zealand trials robot at check-in
Passengers can interact with the robot at Air New Zealand’s check-in desks and select departure gates in Sydney for 5 days
Qantas Concierge chatbot launches in UK and North America
Passengers in the UK, North America and Hong Kong can now engage with the Qantas Concierge chatbot
Seattle-Tacoma tests robots at security
The robot helps passengers with screening information
Robots arrive at Seoul’s Incheon Airport
5 passenger service robots and 5 for cleaning
HMSHost deploys Pepper the Robot to promote app
Visiting airports across U.S. this summer, starting at Chicago O’Hare
SITA Lab unveils KATE, a robotic kiosk
Aims to reduce check-in queues
Robot birds to scare real birds at Edmonton Airport
Falcons and eagles simulate real birds
Japan Airlines starts baggage robot trial
Robot helps take bags from arrivals to terminal exit