Thank you for visiting this site.
By using the Site, you agree to the Terms of Use below. If you do not agree with the Terms of Use, do not use the Site.
All original content on the Site is owned exclusively by the site owner and is protected by copyright and/or trademark law. Nothing on the Site may be copied, reproduced, uploaded, publicly displayed, republished, translated, or distributed in any way without the express written authorisation of the site owner.
The information on PassengerExperience.com and PassengerSelfService.com is for general informational purposes only, provided in good faith without guarantees of accuracy or reliability.
Use of the site and reliance on its content is strictly at your own risk, and we are not liable for any resulting loss or damage.
The site is for informational purposes only and is subject to change at any time. The information is based on information collected and/or received from the airports, lounges, hotels, transportation providers and others and their web sites. We are not representatives of any of the above mentioned service providers.
We endevour to keep the information up to date and correct, but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
This website contains links to third-party sites. These are not under our control, and we are not responsible for their content or any damage caused by them. Use at your own risk.
Every effort is made to keep the website up and running smoothly. However, we takeno responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
General Use of the Site. You agree not to engage in any attempt to gain unauthorised access to any part of the Site. You further agree you will not take any action that will interfere with the proper working of the Site.
- Revisions. From time to time, we may update these Terms of Use. It is your responsibility to review these Terms of Use for any changes. By using the Site after any revisions to the Terms of Use, you agree to all revisions.
- Comment Policy. We welcome relevant, on-topic comments that stir a conversation about aviation or the airline industry. You agree not to post any comments containing language that is violent, obscene, offensive, threatening, discriminatory, or otherwise considered abusive or offensive by us. We, at our sole discretion, reserve the right to remove any comments we believe violates this policy.
- Privacy Policy. We do not currently collect or store any personal data. That may change, and we will make all matters clear if it does.
- Limitation of Liability. WE ARE NOT LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OR ACCESS OF THE SITE OR INABILITY TO USE OR ACCESS THE SITE.
- Indemnification. You agree to indemnify and hold us, our officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against us by any third party due to or arising out of or caused by your use of the Site.
- Governing Law. You agree that all matters relating to your access to or use of the Site, including all disputes, will be governed by the laws of the United Kingdom. You agree to the personal jurisdiction by courts in Brighton, East Sussex and waive any objection to such jurisdiction or venue.
