Wellington Airport launches free virtual assistant for visually impaired passengers
2nd airport outside U.S. to offer service
artificial intelligence
Swea chatbot launched at Swedavia’s airports
First chatbot at a Nordic airport
Heathrow launches new app for visually impaired passengers
Passengers can access assistance on their mobile
Milwaukee Mitchell Airport helps vision impaired passengers
Airport has launched free access to Aira
KLM launches four voice-activated services on Google Home
Voice-activated services help to plan and prepare trips
Virgin Australia launches voice check-in through Amazon Alexa
First airline outside North America to do so
WestJet launches AI chatbot, called Juliet
First Canadian airline to launch an AI Chatbot
Air France passengers can ask Amazon Alexa for flight information
Passengers can get flight info from Alexa
Houston airports helps vision-impaired passengers
Houston’s airports now more accessible for blind and low vision passengers
Jetstar’s chatbot, Jess, is now on Facebook Messenger
Two thirds of Jetstar passengers use Facebook to ask about bookings
KLM use of artificial intelligence to answer passenger queries
Use of AI means that agents can spend more time on questions in conversations with passengers that need a human approach
Air New Zealand launches on Google Assistant
Passengers can talk hands-free with the airline
KLM adds its service bot to Google Home
Service can help passengers pack smarter for trips
Singapore Airlines launches chatbot to help passengers with pre-flight queries
Kris the bot is reached through Facebook Messenger
Passengers can now make bookings on KLM chatbot
Passengers can book a ticket in a conversational way via a service bot on KLM’s Messenger
Qantas Concierge chatbot launches in UK and North America
Passengers in the UK, North America and Hong Kong can now engage with the Qantas Concierge chatbot
Aeromexico to expand use of its Aerobot chatbot
Also introduces new group booking feature
QANTAS launches Facebook Messenger chatbot
The bot will evolve to become more personalised and user-friendly based on past conversations
Air New Zealand unveils Oscar the chatbot
Chatbot to help with passenger questions