ANA using interactive translator devices at Japanese airports
Japan’s All Nippon Airways (ANA) has introduced an interactive translator at Japanese airports. ANA is introducing the hand-held device, called POCRead More…
Tag: artificial intelligence
New system to predict wait times at Haneda security
Tokyo’s Haneda Airport has installed a system to predict wait times at Haneda security. The “Waiting Time Forecast System” from NEC analyzes and vRead More…
Gatwick launches chatbot called Gail
Gatwick Airport has launched a chatbot on Facebook Messenger to provide passengers with flight information, flight specific notifications, and informaRead More…
Sendai Airport trials AI-powered chatbot to help passengers
Sendai Airport is trialling an AI-powered chatbot to assist English-speaking passengers. The airport, north of Tokyo, is starting a 3-month trial oRead More…
Sydney Airport’s new passenger assistance services
Sydney Airport is offering a number of new services for passengers requiring extra assistance. One service allows passengers to engage a qualifieRead More…
Frankfurt Airport trials robotic concierge
Frankfurt Airport is trialling a new robotic concierge called FRAnny to help passengers at the airport. The socially intelligent robot is an expertRead More…
JAL trials artificial intelligence-enhanced service at check-in
Japan Airlines (JAL) is trialling a new service that applies artificial intelligence (AI) to answer passenger requests at the airline’s check-inRead More…
AirAsia unveils AI chatbot called AVA
AirAsia has unveiled a chatbot named AVA (AirAsia Virtual Allstar) powered by artificial intelligence. AVA the chatbot is available on the new liveRead More…
Wellington Airport launches free virtual assistant for visually impaired passengers
Visually impaired passengers at Wellington Airport now have access to a free virtual assistant when travelling through the airport. The virtual assRead More…
Swea chatbot launched at Swedavia’s airports
Swedavia has launched Swea, an AI-based chatbot, to help passengers make better use of its airports. Swea is accessed via the airport’s website, Read More…
Heathrow launches new app for visually impaired passengers
From Monday December 3rd, visually impaired passengers at Heathrow will have access to on-demand, personalised assistance via the Aira app. The appRead More…
Milwaukee Mitchell Airport helps vision impaired passengers
Milwaukee Mitchell International Airport (MKE) has introduced new technology to help blind and low vision passengers. The airport has launched freeRead More…
KLM launches four voice-activated services on Google Home
KLM Royal Dutch Airlines now offers four voice-activated services in Dutch on Google Home, a smart speaker and voice assistant. The voice-activaRead More…
Virgin Australia launches voice check-in through Amazon Alexa
Virgin Australia has become the first airline outside North America to launch voice check-in through Amazon Alexa, allowing passengers to check-in tRead More…
Malaysia Airlines unveils new flight booking chatbot
Malaysia Airlines has launched MHchat, a new feature which helps passengers book and pay for flights through Facebook Messenger. The chatbot is a nRead More…
WestJet launches AI chatbot, called Juliet
WestJet is the first Canadian airline to launch a chatbot. The artificial intelligence (AI) powered chatbot, called Juliet, is available in EnglishRead More…
Air France passengers can ask Amazon Alexa for flight information
Air France passengers will soon be able to get flight information just by asking Amazon Alexa. From 13 June, Air France passengers will be able to Read More…
Houston airports helps vision-impaired passengers
Houston’s George Bush Intercontinental and William P. Hobby airports have introduced new technology to help blind and low vision passengers. The aiRead More…
Jetstar’s chatbot, Jess, is now on Facebook Messenger
Jetstar passengers can now get instant responses to their questions through Facebook Messenger, as the airline’s chatbot ‘Jess’ is now availableRead More…
KLM use of artificial intelligence to answer passenger queries
KLM Royal Dutch Airlines is using artificial intelligence (AI) within its social media service to answer questions from passengers. The airline nowRead More…