Vienna Airport trials AI chatbot
Real-time answers to questions about COVID-19 and more at VIE
ANA using interactive translator devices at Japanese airports
Devices will be used at all 50 domestic Japanese airports
New system to predict wait times at Haneda security
System is providing fully automated waiting time forecasts.
Gatwick launches chatbot called Gail
Gatwick chatbot, Gail, provides flight information, flight specific notifications, and information on airport shops, restaurants and other facilities.
Sendai Airport trials AI-powered chatbot to help passengers
With Bebot, passengers can access information about shops, restaurants, luggage storage and other services.
Sydney Airport’s new passenger assistance services
Part of focus to improve accessibility
Frankfurt Airport trials robotic concierge
Socially intelligent robot advises passengers
JAL trials artificial intelligence-enhanced service at check-in
Trial at Narita and Haneda until end of March 2019
AirAsia unveils AI chatbot called AVA
Gives website and mobile app a facelift
Wellington Airport launches free virtual assistant for visually impaired passengers
2nd airport outside U.S. to offer service
Swea chatbot launched at Swedavia’s airports
First chatbot at a Nordic airport
Heathrow launches new app for visually impaired passengers
Passengers can access assistance on their mobile
Milwaukee Mitchell Airport helps vision impaired passengers
Airport has launched free access to Aira
KLM launches four voice-activated services on Google Home
Voice-activated services help to plan and prepare trips
Virgin Australia launches voice check-in through Amazon Alexa
First airline outside North America to do so
Malaysia Airlines unveils new flight booking chatbot
MHchat
WestJet launches AI chatbot, called Juliet
First Canadian airline to launch an AI Chatbot
Air France passengers can ask Amazon Alexa for flight information
Passengers can get flight info from Alexa
Houston airports helps vision-impaired passengers
Houston’s airports now more accessible for blind and low vision passengers
Jetstar’s chatbot, Jess, is now on Facebook Messenger
Two thirds of Jetstar passengers use Facebook to ask about bookings