JAL trials artificial intelligence-enhanced service at check-in
Trial at Narita and Haneda until end of March 2019
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AirAsia unveils AI chatbot called AVA
Gives website and mobile app a facelift
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Wellington Airport launches free virtual assistant for visually impaired passengers
2nd airport outside U.S. to offer service
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Swea chatbot launched at Swedavia’s airports
First chatbot at a Nordic airport
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Heathrow launches new app for visually impaired passengers
Passengers can access assistance on their mobile
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Milwaukee Mitchell Airport helps vision impaired passengers
Airport has launched free access to Aira
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KLM launches four voice-activated services on Google Home
Voice-activated services help to plan and prepare trips
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Virgin Australia launches voice check-in through Amazon Alexa
First airline outside North America to do so
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WestJet launches AI chatbot, called Juliet
First Canadian airline to launch an AI Chatbot
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Air France passengers can ask Amazon Alexa for flight information
Passengers can get flight info from Alexa
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Houston airports helps vision-impaired passengers
Houston’s airports now more accessible for blind and low vision passengers
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Jetstar’s chatbot, Jess, is now on Facebook Messenger
Two thirds of Jetstar passengers use Facebook to ask about bookings
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KLM use of artificial intelligence to answer passenger queries
Use of AI means that agents can spend more time on questions in conversations with passengers that need a human approach
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Air New Zealand launches on Google Assistant
Passengers can talk hands-free with the airline
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KLM adds its service bot to Google Home
Service can help passengers pack smarter for trips
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Singapore Airlines launches chatbot to help passengers with pre-flight queries
Kris the bot is reached through Facebook Messenger
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Passengers can now make bookings on KLM chatbot
Passengers can book a ticket in a conversational way via a service bot on KLM’s Messenger
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Qantas Concierge chatbot launches in UK and North America
Passengers in the UK, North America and Hong Kong can now engage with the Qantas Concierge chatbot
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Aeromexico to expand use of its Aerobot chatbot
Also introduces new group booking feature
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