Aeroporti di Roma launches chatbot and smart boarding

Passengers at Fiumico Airport can now get real time information about their flight and boarding on their smartphone.

Aeroporti di Roma has introduced Digiport, a new digital service that includes AI-powered real time flight updates via WhatsApp and Facebook Messenger, a smart boarding service and a digital map.


​​​​Flight updates on smartphones via Whatsapp and Facebook Messenger [Image: ADR}

Passengers can get the Digiport service on their smartphones. It means they can get real time flight information and detailed information about services at Fiumicino Airport from the chatbot via WhatsApp and Facebook Messenger.

By scanning the QR code displayed in the lower section of the Flight Info Monitors, passengers can access a special chat to check the status of their flight at any time, without having to look at the displays in the terminal.

Passengers can also ask recommendations for shops and restaurants and get immediate answers from the chatbot.

The service is available in English and Italian.

​​​​Smart Boarding

Passengers can see the real-time boarding status of their flight [Image: ADR]

Passengers departing from 14 gates (E11-24) in the ‘Molo E’ non-Schengen boarding area can scan QR codes near the gates to see their flight’s boarding progress directly on their smartphone.

The system uses a system of micro-cameras coordinated by AI to collect and process real-time data on boarding operations, enabling passengers to view their departure gate in live-streaming from their mobile phones, including detailed updates on how close boarding is to completion.

By monitoring the progress of boarding from their phones, passengers are free to choose when to queue and can make the most of their time at the airport.

Digital map 

Passengers departing from Fiumicino can view information about their flight and the services available, explore the airport on an interactive map and follow their route to your gate in real time.

 Chek here to see the maps.


The chatbot was developed with AirportAI.

Smart boarding is a collaboration between ADR and Indian company ZestIOT.

The interactive maps come from Berlin-based Airsiders.

Internet links

Aeroporti di Roma (ADR)

Roma Fiumicino