Pre-trip – PASSENGER SELF SERVICE

Aeroflot starts hand-baggage-only fares on some routes

March 21, 2019 PassengerSelfServiceAeroflot, baggage

Or starts charging for bags

Air Airline Check-in Departure New technology News Pre-trip

JAL trials artificial intelligence-enhanced service at check-in

March 12, 2019 PassengerSelfServiceAccenture, AI, artificial intelligence, Check-in, JAL

Trial at Narita and Haneda until end of March 2019

Air Airline Airport Biometrics Departure New technology News Pre-trip Suppliers

Schiphol trials biometric boarding

February 20, 2019 PassengerSelfServiceAmsterdam Schiphol, Biometrics, Cathay Pacific, facial recognition, Vision-box

Uses facial recognition with Cathay Pacific

Air Airline Baggage Biometrics Departure New technology News Pre-trip Self Bag Drop

Air France tests biometric boarding pass and adds new chatbot, Lea

February 17, 2019 PassengerSelfServiceAir France, Biometrics, chatbot, facial recognition

Also adds new features to Air France app

Edinburgh Airport is planning to add an extra 5000 parking spaces by 2021

Air Airport News Pre-trip

Edinburgh Airport to introduce self-service valet parking

February 16, 2019 PassengerSelfServiceEdinburgh, parking

Plans mean 5000 more parking spaces by 20121

Air Airport News Pre-trip Suppliers

Montréal-Trudeau now using self bag drop from Materna

February 1, 2019 PassengerSelfServicebaggage, Materna, Montreal, Self bag drop, self Tagging

16 new self-bag-drop kiosks installed

Royal Air Maroc self bag drop at Casablanca

Air Airline Check-in Departure Kiosk News Pre-trip Self Bag Drop Suppliers

Royal Air Maroc opens opens self bag drop at Casablanca

February 1, 2019 PassengerSelfServiceCasablanca Mohammed V, IER, Royal Air Maroc, self, Self bag drop

Deploys 30 kiosks and 12 self bag drops from IER

Air Airline Check-in CUSS Kiosk News Pre-trip Suppliers

Royal Jordanian launches self-service check-in at Queen Alia

December 20, 2018 PassengerSelfServiceCUSS Kiosk, kiosk check-in, Royal Jordanian

5 self service kiosks now at Queen Alia

Airline News Pre-trip

Aeroflot’s Android app users can now use Pass2U e-wallet

November 25, 2018 PassengerSelfServiceAeroflot, airline app

Aeroflot adds new Android functions to its app

Air Airline Airport Baggage Departure News Pre-trip Self Bag Drop Self Tagging Suppliers

Bengaluru Airport launches self bag drop

November 17, 2018November 17, 2018 PassengerSelfServiceBengaluru, Materna, self bagdrop, self Tagging

16 units for passengers of Air Asia and Spice Jet

Air Airline Biometrics Departure First and last New technology News Pre-trip

JetBlue introduces biometric self-boarding at JFK

November 16, 2018 PassengerSelfServiceBiometrics, facial recognition, JetBlue

Uses facial technology to speed up process

Air Airline Airport Biometrics Departure First and last New technology News Pre-trip

JetBlue starts biometric boarding at Reagan National Airport

November 14, 2018November 16, 2018 PassengerSelfServiceBiometrics, facial recognition, JetBlue

Removes need for paper boarding passes

Air Airline New technology News Pre-trip

KLM launches four voice-activated services on Google Home

October 27, 2018 PassengerSelfServiceAI, artificial intelligence, Google Home, KLM

Voice-activated services help to plan and prepare trips

Air Airport Arrival At the airport Biometrics Border Control In-trip New technology News Personalisation Post-trip Pre-trip

Heathrow plans for world’s largest deployment of biometrics

October 18, 2018 PassengerSelfServiceBiometrics, facial recognition, Heathrow

Facial recognition to be used at multiple points in the airport

Air Airline Airport Baggage Departure News Pre-trip Self Bag Drop

Kuala Lumpur to deploy more self bag drops from SITA

October 16, 2018 PassengerSelfServiceAirAsia, Kuala Lumpur, self bagdrop, SITA

Will add 15 more self bag drops at klia2

Air Airline Baggage News Pre-trip Self Bag Drop Suppliers

S7 Airlines launches self bag drop at Moscow’s Domodedovo

October 10, 2018 PassengerSelfServiceDomodedovo, S7 Airlines, Self bag drop, SITA

Implements SITA Scan&Fly

Air Airline Check-in New technology News Pre-trip Suppliers

Virgin Australia launches voice check-in through Amazon Alexa

October 5, 2018October 7, 2018 PassengerSelfServiceAI, Amazon Alexa, artificial intelligence, Check-in, Firsts, Virgin Australia, Virtual assistant

First airline outside North America to do so

Air Airline Augmented reality New technology News Pre-trip

KLM passengers can check hand baggage size via Messenger

October 3, 2018October 5, 2018 PassengerSelfServiceaugmented reality, KLM

Uses Augmented Reality to compare actual bag with virtual

Air Airline New technology News Pre-trip

Malaysia Airlines unveils new flight booking chatbot

September 25, 2018 PassengerSelfServiceAI, artificial intelligence, chatbot, Malaysia Airlines

MHchat

Air Airport Baggage Departure News Pre-trip Self Tagging Suppliers

Self bag tag now available at Indianapolis

September 13, 2018September 14, 2018 PassengerSelfServiceAmerican Airlines, bagtag, Indianapolis, self bag tag, Southwest

American and Southwest now offer new self-serve kiosks