Finnair new digital service to attract passengers to Finland and Nordics
Offesr hand-picked experiences in Nordics
Birmingham Airport launches Assistance System
Helps passengers with accessibility issues
KLM launches ‘Try before you Fly’ AR campaign
KLM is using AR to promote its destinations
EL AL Taxi Pool enables passengers to share taxis
Passengers share taxis from airport to hotel
Athens Airport to trial biometrics at check-in and boarding
Greece’s largest airport becomes Europe’s first to use biometric identity at security
Etihad plans more self-service kiosk, bag drop and boarding at Abu Dhabi
Biometrics to be used throughout airport
Aeroflot starts hand-baggage-only fares on some routes
Or starts charging for bags
JAL trials artificial intelligence-enhanced service at check-in
Trial at Narita and Haneda until end of March 2019
Schiphol trials biometric boarding
Uses facial recognition with Cathay Pacific
Air France tests biometric boarding pass and adds new chatbot, Lea
Also adds new features to Air France app
Edinburgh Airport to introduce self-service valet parking
Plans mean 5000 more parking spaces by 20121
Montréal-Trudeau now using self bag drop from Materna
16 new self-bag-drop kiosks installed
Royal Air Maroc opens opens self bag drop at Casablanca
Deploys 30 kiosks and 12 self bag drops from IER
Royal Jordanian launches self-service check-in at Queen Alia
5 self service kiosks now at Queen Alia
Aeroflot’s Android app users can now use Pass2U e-wallet
Aeroflot adds new Android functions to its app
Bengaluru Airport launches self bag drop
16 units for passengers of Air Asia and Spice Jet
JetBlue introduces biometric self-boarding at JFK
Uses facial technology to speed up process
JetBlue starts biometric boarding at Reagan National Airport
Removes need for paper boarding passes
KLM launches four voice-activated services on Google Home
Voice-activated services help to plan and prepare trips
Heathrow plans for world’s largest deployment of biometrics
Facial recognition to be used at multiple points in the airport
