Chicago O’Hare International Airport (ORD) has launched an airport-wide mobile ordering program.
The ORDer program allows passengers to order food, drinks and retail products for pick-up or delivery at the airport.
Available at ORDerORD.com, the service reduces wait times for passengers and expands access to shops and restaurants they may not discover on their trip through the airport.
Several other day-of-travel digital channels including the American Airlines and Priority Pass apps are also available at ORDerORD.com.
The launch of ORDer means that mobile ordering is now available at all terminals. It was first launched at Terminal 5 in 2020.
The Chicago Department of Aviation (CDA) has partnered with Servy, Hyde Park Hospitality and Unibail-Rodamco-Westfield (URW) Airports to deliver the new shopping system.
Jamie L. Rhee, CDA Commissioner:
“Offering mobile ordering throughout both of Chicago’s airports is just another way we are providing innovative amenities for our passengers.
“This partnership supports Chicago’s vision for an airport that serves as a modern, efficient and accessible international gateway while advancing local, minority-owned and small business participation at our airports.”
The new service is a combination of Servy’s technology with the local, operational experience of Hyde Park Hospitality, and the global integrated marketing of URW Airports.
Jeff Livney, Chief Experience Officer at Servy:
“As travel has returned and even exceeds pre-pandemic operations across the U.S. and beyond, it is important for airports to provide a convenient digital platform for guests who now expect them as standard in all areas of their lives.
“Through Servy’s Grab Airport Marketplace, ORDer offers convenient, flexible options enabling travelers and airport staff to easily place orders from their own devices and bypass the line with express pick up.
“We’re thrilled to be launching this program in collaboration with our local operational partner, Hyde Park Hospitality, and leverage the marketing experience of our strategic partner, URW Airports, with CDA to enhance the travel experience and reach more guests during their journey through O’Hare.”
Cortez Carter, Executive Vice President and Partner of Hyde Park Hospitality:
“We are excited to be a part of this launch to bring mobile ordering to all of our Chicago airports.
“As a Chicago-based, 100% minority-owned business, we are as proud to bring this technology to our hometown airports as we are to participate in the airports’ continued expansion and growth.”