Air India’s passengers can now track their checked-in bags through their journey and get notification of baggage status on their mobile or pc.
The airline uses real-time baggage tracking information from its network airports to allow passengers to track their baggage throughout the journey.
The real-time status includes all important baggage touchpoints where baggage tracking technology is available, including:
- check-in
- security clearance
- aircraft loading
- transfers
- arrival in the baggage claim area
All this means that passengers can get real-time status about the current location, transit status and arrival details of all their bags.
Tracking of code-share and interline flights
End-to-end baggage tracking is available across multiple flight segments on Air India. In addition, if the journey includes segments from other airlines in interline or code-share connections belonging to the same reservation, then tracking from those segments is also provided.
How it works
Passengers can track their checked-in bags by scanning the barcode on their baggage receipts.
The information also becomes automatically available in the ‘My Trips’ section of the mobile app soon after the bags are checked-in, if the trip has been added there.
The feature is also available under the Book & Manage section of the Air India website under ‘Track Your Bags’ tab. Passengers enter their booking reference number and last name or bag tag number and can then monitor the baggage status.
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Enhancements
Air India is also working on and enhanced range of notifications significant to the tracking experience, like baggage carousel information on arrival, are also in the pipeline.
Dr. Satya Ramaswamy, Chief Digital and Technology Officer, Air India:
“In our sustained efforts to enhance guest experience by embracing innovative digital technology, we can now provide real-time baggage status to our guests. This key-customer centric initiative marks a significant milestone in our transformation journey.
” Our mobile app serves as the ideal platform for our guests to use this feature as it provides specific information related to baggage as part of ‘My Trips’ segment. Guests can also add baggage tags easily by scanning with the mobile phone’s camera.”
About Air India (AI)
Air India was founded 1932 and is now owned by the TATA Group.
Routes: Air India has an extensive domestic network and international network. It offers flights to cities around the world, including the USA, Canada, UK, Europe, Far-East, South-East Asia, Australia, and the Gulf.
Fleet: More than 130 narrow-body and wide-body Airbus and Boeing aircraft:
- 6 Airbus A319
- 9 Airbus A320
- 47 Airbus A320 neo
- 13 Airbus A321
- 4 Airbus A321 neo
- 6 Airbus A350
- 25 Boeing 777
- 27 Boeing 787
Air India has orders for 470 new aircraft: 250 from Airbus and 220 from Boeing.
Passengers: Over 18 million in 2023: more than 11 million domestic and just under 7 million international.
Alliance: Star Alliance
