New facility for domestics and flights to Australia
Air India has introduced an integrated self bag drop and self-service check-in at Terminal 3 at Delhi airport for domestic and international flights.
The service is now available for all passengers heading to Australia flights as well as all for all flights within India.
Air India passengers can print boarding passes and baggage tags, and drop bags on their own, without the need to use check-in desks.
Passengers can also customise their trips at the kiosks:
- they can select available preferred seats
- update frequent flyer number details etc.
Fourteen self baggage-drop machines are installed , including 12 fully automated and two hybrids which can also function as a traditional desk.
Delhi airport first introduce self-service check-in at kiosks in 2012.
Rajesh Dogra, Chief Customer Experience and ground Handling Officer, Air India:
“This facility eliminates the queue waiting time for check-in over the counters and helps travellers nearly breeze through the airport.
“We hope to not only extend this to additional countries across the world, but also to implement it at other airports in India as well as significant airports in other parts of the world.
“Our ongoing commitment is to simplify operations and improve the customer experience so that our guests enjoy travelling as much as we love flying them.”
Project Abhinandan to provide personal service
Air India has also announced ‘Project Abhinandan’, a new initiative aimed at providing passengers with a personalised and hassle-free experience.
As part of the initiative, Air India has stationed specially trained service assurance officers (SAOs) at 16 major airports across the country to offer on-ground assistance and support to passengers.
The officers are positioned to assist Air India passengers at various critical points during their journey, including the check-in area, lounges, near boarding gates, during transit, or at the arrival hall.
They are equipped to handle unexpected problems such as missed flights, delayed baggage delivery, and flight connections at airports, among other responsibilities.
The airports where these service assurance officers (SAOs) have been deployed are:
Air India (AI)