Sendai Airport trials AI-powered chatbot to help passengers

With Bebot, passengers can access information about shops, restaurants, luggage storage and other services.

Sendai Airport is trialling an AI-powered chatbot to assist English-speaking passengers.

The airport, north of Tokyo, is starting a 3-month trial of Bebot, an AI-powered chatbot developed specifically for tourists and travelers. It provides them with an intuitive, responsive and friendly channel to ask questions that arise during travel.

Bebot gives passengers quick access to airport information about shops, restaurants, luggage storage and other available services, as well as Sendai tourism info, transportation options and how to get to other major areas in Japan – all through natural-language chat.

Passengers are connected to Bebot automatically when accessing Sendai Airport’s free WiFi – no additional downloads are necessary.

Bebot is already available at Narita Airport and Tokyo Station.

Bebot was developed by Japanese company Bespoke Inc.

Akemi Tsunagawa, founder and CEO of Bespoke:

“Wondering about a connecting flight, where to find a money exchange, how to take a cab to a nearby restaurant, or where to find a comfortable place to stay? Bebot, will give you an answer right away. Our unique AI was developed from the ground up to serve the specific needs of travelers, providing them with the timely info, tips and guidance they need to navigate foreign lands and new places.”

Bespoke’s advanced AI is developed and refined with a focus on empowering passengers with essential information in an intuitive and powerful chat service. This helps to improve passengers navigation and adventures, while relieving airport staff.

Source: Sendai Airport

N.B. Image credit: Bebot

Internet links

Sendai International Airport (SDJ)