KLM launches four voice-activated services on Google Home

Voice-activated services help to plan and prepare trips

KLM Royal Dutch Airlines now offers four voice-activated services in Dutch on Google Home, a smart speaker and voice assistant.

The voice-activated service is now available in the Netherlands to help passengers plan and prepare their trips.

Of the four services for Dutch-speaking passengers, two are completely new and complement two existing KLM voice services. All the services have been developed using artificial intelligence and KLM technology. The rollout of the services has started and all ‘voice’ services will be available in the coming month.

Travel guide

The first new service will help passengers find a suitable travel destination based on the flight duration, budget, travel date, and travel theme you want. Based on a short dialogue, KLM offers passengers three suitable destinations, including a brief description of each one. Following that, passengers immediately receive the current ticket prices via a link on their mobile phones.

Departure planner

Using the second new service, KLM tells passengers at what time they have to be at Schiphol before departure. This uses a technical connection to Schiphol’s systems. The departure planner also advises passengers what time they should leave home, whether they are going to the airport by car or public transport.

Searching for flights and help with packing

One of the existing KLM voice services on Google Home helps passengers search for and book flights. KLM already provides its passengers with personal advice about how to pack their baggage based on their destination, trip duration, and the local weather forecast.

Pieter Groeneveld, Senior Vice President Digital Air France – KLM

Consumers are finding and using more and more voice-activated systems in their daily lives. Smart speakers are conquering the world even faster than smartphones. In keeping with our pioneer spirit, we are presenting the latest advances in voice control to remain at the forefront of service worldwide and make travel as easy as possible for our customers.

N.B. Image credit: Google

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