Mineta San Jose International (SJC) is the first U.S. airport to introduce robots.
The three robots, called Norma, Amelia, and Piper, are the first robots to be deployed at a U.S. airport, and are engaging and entertaining passengers while assisting them with locating dining, shopping, and other services.
Stationed on geo-fence mats and located at Gates 11, 21 and 25, the robots have avatar-friendly faces and audibly introduce themselves by their names.
They assist, engage, and entertain further by:
- Offering in-terminal dining, shopping, and other Airport services information on a 32-inch touch screen tablet
- Providing a You Are Here interactive map and directory
- Displaying information in six languages – English, Chinese, French, German, Japanese, and Spanish
- Dancing, playing music, and taking photos that can be sent to passengers’ email accounts or displayed on the robots’ faces
A number of airports around the globe have introduced or trialed robots in various functions, including:
About Mineta San José International Airport
SJC serves more than 10 million passengers annually, with 173 peak daily departures on 14 domestic and international carriers to 40 nonstop destinations.
- free and fast WiFi
- Mobile Passport app
- Global Entry kiosks
N.B. Image credit: Mineta San José International Airport