Gatwick Airport (LGW) announced that a £40 million facelift of the retail area in its South Terminal will transform the shopping experience for departing passengers.
- Ten new stores now opened in the South Terminal including largest Zara airport store to date
- Added to the first phase completed last August, state-of-art shopping area now includes a total of 21 new stores – all in line with passenger feedback
- A 20% increase in customer satisfaction with the selection of retail outlets available at the airport since new ownership
An additional ten new and refreshed retail stores complete the transformation of the shopping experience at London Gatwick’s South Terminal departure lounge. From Zara and Ted Baker, to Snow+Rock, the new stores have been selected based on passenger feedback for a more premium and stronger mainstream offering of both national and international brands.
These new openings mark the final phase of an extensive £40 million South Terminal departure lounge project that delivers a state-of-the-art retail journey for passengers. The first phase was completed in August 2013 and saw the opening of eleven new and refreshed stores including two airport firsts – Aspinal of London and Ernest Jones – and a 6,500 square foot flagship Harrods store focusing on fashion and accessories.
Shoppers will now also be able to enjoy a 4,500 sq ft Zara outlet – the largest UK airport store to date, a 1,000 sq ft Ted Baker store and another airport first – a 1,000 sq ft Snow+Rock – offering a wide range of footwear, accessories and clothing.
Spencer Sheen, Head of Retail, London Gatwick said: “We are very proud of the completion of the South Terminal International Departure Lounge which takes airport shopping and the passenger experience to a whole new level. Our new retail space not only demonstrates our forward thinking but also our desire to deliver on what our passengers ask for, be it a luxury department store or a high-street favourite. And the results we have seen so far speak for themselves as more than 80% of our passengers have rated as ‘excellent’ and ‘good’ the selection of retail outlets available at the airport.”
The range of brands and products now available in the South Terminal ensures the shopping experience provided at London Gatwick truly reflects passenger needs. In fact, Gatwick’s retail strategy was developed with passenger feedback at its heart following extensive research revealing that 56% of passengers wanted more high street and international brands, 38% wanted a premium department store and 22% wanted more designer brands.
N.B: Image credit: gatwickairport.com