Revenue specialists eRevMax have released an infographic shedding key insights on the Chinese traveler and their online booking behaviour.
Based on several key market studies, the infographic shows that hotels need to overcome the language barrier to reach out to 100 million international travelers in China.
The increase in high disposable income and rise of middle class has influenced the purchasing behaviour and travel decisions of young, educated and technologically skilled Chinese travelers. The Internet is the primary source of travel planning with 95% of Chinese travelers beginning their search at Baidu, the 800 lbs Gorilla of China Search. The steady economic growth in the country has increased the consumption power, but the middle class Chinese traveler still remains price sensitive and compares rates on meta-search channels before booking.
An increase in disposable income, a broadening middle class, and an improved road and rail network has encouraged more people to travel. The amount of money spent on travel in China has been growing at 20% compound rate for the last few years, and has made Chinese travelers the big spenders.
Digital media and e-commerce have moved into the mainstream of Chinese Internet users’ lives with them spending about 1 billion hours online each day, more than double the daily total in the United States. When it comes to online travel – Ctrip, eLong and Ly.com dominate the market. The internet penetration in the country is being led by smartphones, and this has led to an exponential rise in mobile travel bookings. A whopping 89% of passengers use smartphones to access websites and 45% of business passengers use mobile for travel arrangements.
When it comes to booking decisions, Chinese passengers trust online reviews more than friends or families. The volume of reviews posted nearly doubled in 2013, and peer recommendations influence not only where travelers go, but also where they shop for travel products. The Infographic notes that 48% of passengers use social media in trip planning and 89% of luxury travelers write reviews after the trip. Sina Weibo, the local micro-blogging site rules in the social space with over 550 million active users.
N.B. Image credit: erevmax.com
Here is the full infographic from eRevMax
