‘Waiter in your Pocket’ to roll out at Amsterdam Schiphol

Passengers can order and pay for food and drinks straight from their smartphone

Passengers at Amsterdam’s Schiphol Airport will soon be able to order and pay for meals in cafés and restaurants with their mobile phone.

‘Waiter in your Pocket’ to roll out at Amsterdam SchipholHMShost International has begun rolling out an app from Edinburgh-based software firm QikServe. This follows a successful pilot scheme at the end of 2014.

The app will enable passengers to order food and drink ahead of time while going through security, en route to their gates or disembarking flights.

The QikServe app integrates with Oracle Hospitality’s systems, meaning that orders appear on the till as if entered by a waiter.

How it works

  • Passengers check into a venue or table using the QikServe App
  • They browse the menu and see what they have ordered already
  • They then add items to their order
  • Leave a tip if they want
  • Choose the payment method
  • Pay the bill

CEO and co-founder Ronnie Forbes:

“The HMSHost deal is a potentially transformational one for QikServe, adding to our international expansion and demonstrates the potential for our product to scale. We look forward to working with the HMSHost team to help drive customer engagement and loyalty through mobile devices.”

Dennis Hoogreef, Senior Director IT and Facilities, HMSHost International:

“At HMSHost, we believe in creating an innovative environment with integrated solutions for our customers. Along these lines we are seeing future demand for self-ordering options and loyalty and rewards through mobile devices and we are impressed with the speed that QikServe can deliver on this technology.”

QikServe’s mobile ordering app is fully integrated with all of Oracle Hospitality’s POS systems. Oracle Hospitality, formerly MICROS, is a leading provider of information technology solutions for the hospitality and retail industries.

N.B. Image credit: qikserve.com

Related Internet Links

Amsterdam Airport Schiphol (AMS)