Changi online shopping for arriving passengers

Purchases can be made as early as two weeks to 18 hours before flights.

Changi Airport Group (CAG) has extended is offering online shopping to arriving passengers with the introduction of iShopChangi’s collection-on-arrival service.

While purchases of wines, spirits and perfumes and cosmetics do not attract the respective duties or 7% goods and services tax (GST), passengers enjoy the same savings for purchases collected on arrival.

For beauty items, the 7% GST is absorbed by The Shilla Duty Free, while passengers are entitled to buy up to their duty-free allowances for wines and spirits. Members of Changi Rewards, the airport’s loyalty programme, will also earn rewards points.

How it works

Following purchases and payment made online, the items are packed for passengers to collect at the respective DFS (for wines and spirits) or The Shilla Duty Free stores (for cosmetics and perfumes) at Changi airport’s arrival halls.

Collection can be made any time for wines and spirits and between 6am and midnight for cosmetics and perfumes. To allow passengers a longer window to finalise their selections, purchases can be made as early as two weeks to 18 hours before flights.

The iShopChangi duty-free product range boasts more than 6,000 items across seven categories including beauty, wines and spirits, chocolates and delicatessen, fashion, IT and electronics timepieces, and home.

Popular brands available include Estée Lauder, SK-II, Laneige and GoPro. Montblanc, Swarovski, Pandora and Risis are among the brands to recently come online.

CAG senior vice-president airside concessions Ivy Wong said:

“The digital revolution has changed the way many browse, shop and purchase products, resulting in online shopping becoming more popular among shoppers. We saw an opportunity to serve our passengers better, by introducing duty-free online shopping with iShopChangi two years ago.

“Our extension of iShopChangi’s service to arriving passengers provides shoppers with even greater convenience, value and variety when they shop with Changi airport.”

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Changi Airport Group