Air New Zealand is continuing to lead the airline industry with its range of passenger facilities in the air and on the ground.
The latest development sees the airline introduce new self-service bag drops that use biometrics for the first time.
The new biometric bag drop complements the airline’s existing online check-in option and the self-service kiosks in the terminal.
Air New Zealand says the new bag drop is another example of the airline using technology to enhance the passenger experience.
Five new automatic self-service bag drops are now available for use by customers checking in at Auckland International Airport with a further eight planned to be installed in early 2016.
How it works
Passengers scan their passports and boarding passes and have their identities verified by a camera using facial recognition software.
When the image contained in the passport is matched with the one taken by the camera, the passenger is prompted to place the bags on the scale to be weighed before being sent through to the airline’s baggage handling system.
Passengers who have scanned their passports at a self-service check-in kiosk can drop their bag without the need to re-scan their details at the baggage drop, because facial recognition will match the person’s face to their passport.
Air New Zealand Group General Manager Airports John Whittaker said:
“We can now streamline the check-in process for our customers at Auckland International Airport and provide a more seamless airport journey. It will reduce the time it takes for our customers to check in and free up our airport team to interact with customers and support them through the self-service process should they require assistance.”
N.B. Image credit: airnewzealand.com.nz