SFO launches first-in-US Airport Butler Service

Concierge program makes VIP travel available to anyone

San Francisco International Airport (SFO) has launched an Airport Butler concierge program.

This customizable service, the first of its kind in the United States, provides assistance for departing, arriving, and connecting passengers.

From check-in assistance to personal shopping, Airport Butler offers a variety of services that can be tailored for any type of passenger, including those with small children, senior citizens, even passengers seeking language assistance while at SFO.

Airport Butler services are available in multiple language, and include:

  • Direct assistance from gate to curb (arrivals) or curb to gate (departures)
  • Assistance with baggage and check-in process
  • Connecting flight support
  • Assistance during a flight delay or cancellation
  • Lounge reservations prior to flight
  • Ground transportation arrangements
  • Personal shopping at the airport
  • Meeting guests with flowers or customized gifts
  • Private meeting room arrangements
  • Business services including printing, copying and document translation

Airport Director John L. Martin:

“We continue to elevate the airport guest experience at SFO, with amenities that allow passengers to customize their journey. The Airport Butler service provides an exciting new option for travelers, offering a unique VIP experience that anyone can enjoy.

Airport Butler/ATS Inc. President and CEO Sally Leible:

“As Airport Butler sought to expand its unique service offering in the US specifically, San Francisco was a key Airport for our future network as it is very innovative in terms of airport service offerings, a primary gateway for Asia Pacific travelers and city full of people seeking new experiences in travelling. Airport Butler is so excited to be a part of the vibrant environment that San Francisco International Airport is creating for each of its customers.”

About San Francisco International Airport
San Francisco International Airport (SFO) offers non-stop flights to more than 40 international cities on 35 international carriers.

In 2014, it was the seventh busiest in the United States and the twenty-fifth busiest airport in the world by passenger count.

N.B. Image credit: flysfo.com

Internet links

San Francisco International (SFO)

Airport Butler