Adelaide Airport, Australia’s fastest-growing international airport,is to introduce new self-service bag drop and check-in kiosks from SITA.
In total SITA will provide 32 check-in kiosks and 14 bag drop units.
SITA has provided technology to Adelaide Airport for more than ten years and the new five-year contract includes a move to common-use self-service (CUSS) which allows passengers to use self-service for any airline, at any check-in kiosk or bag drop point.
As part of the technology investment for the future, Adelaide Airport will use SITA’s AirportPulse which makes sense of data to drive operational efficiencies and improve the passenger experience.
Data is pulled from all common-use infrastructure to analyze, report and benchmark passenger movements, providing a deep understanding of relevant activities and providing intelligent reporting to effectively manage the allocation of shared resources.
Vince Scanlon, Executive General Manager, Planning and Infrastructure, Adelaide Airport Ltd (AAL):
“As the gateway to South Australia, we at Adelaide Airport want to deliver exceptional outcomes to our customers, partners, shareholders and community. SITA is providing us with world-class technology that will improve the experience at the airport. Passengers will enjoy efficient bag drop and check-in while the data collected will turn information into knowledge and allow us to focus on what matters for improved performance.”
The increased focus on using data to enhance operations will allow Adelaide Airport to be proactive and predict and identify imminent adverse conditions before they happen. AirportPulse makes sense of data to drive operational efficiencies and improve the passenger experience.
Ilya Gutlin, SITA President, Asia Pacific:
“SITA has been Adelaide Airport’s technology partner for over a decade and during that time we have worked with the team to contribute to its growth and success. Over the coming years we will continue to seamlessly transition Adelaide to the latest innovative technology that supports the vision of Adelaide Airport becoming a top tier business center in the Asia Pacific region.”
Adelaide Airport’s annual passenger numbers are rising and it forecasts more than 18 million passengers by 2034.
N.B. Image credit: Adelaide Airport