S7 Airlines has introduced self bag drop at Moscow’s Domodedovo airport. The service is available to passengers who have already checked-in for their flight on-line, through the airline’s web site or mobile app.
The self-service baggage check-in kiosks are a joint project between S7 Airlines and Domodedovo airport. The technology used in the kiosks has been developed by SITA. The kiosks are in the S7 check-in zone, in the passenger terminal of Domodedovo airport.
To use the service, passengers need to scan their boarding pass at the kiosk, which will print out the baggage tag which passengers then attach to the suitcase.
Passengers of S7 Airlines can also check-in online and get their home printed bag tag at the same time.
After checking in online, passengers receive an e-mail with a baggage tag, which they print and fold according to instructions in the e-mail.
At the airport, they pick up a reusable holder for the baggage tag, insert the paper tag into the holder and attach it to the bag.
Both the boarding pass and the baggage label should be scanned at the self-service baggage check-in kiosk.
Svetlana Kulyukina, Passenger Experience Department Director at S7 Group:
“S7 Airlines makes extensive use of the latest technologies to ensure our passengers’ journeys are as comfortable as possible. The opportunity to check in and drop off their baggage themselves can significantly cut the amount of time passengers spend in the airport.
“Passengers can check themselves and their own baggage in for the flight, and pay for additional services from home or work: all they need to do at the airport is to have their boarding pass printed out and drop off their suitcase at the self-service baggage check-in kiosk. That takes just a few minutes. Then they can go straight through to customs and passport control.”
Igor Borisov, the head of Moscow’s Domodedovo airport:
“This is an important step forwards in transforming the way people travel from Domodedovo airport. We are introducing paper-free and smart technologies to make sure passengers are in full control of their time at the airport.
“We are proud to have introduced SBD technology together with our important partners S7 Airlines and SITA, with whom we share common values: technological development, continual innovation and high service standards.”
Passengers on S7 Airlines’ internal, international and transfer flights can use the self-service baggage check-in kiosks, as long as their baggage complies with the rules on weight and dimensions. The technology also allows S7 Priority program members with certain status levels to register extra baggage spaces and make advance payment for excess baggage.
By entering in their baggage label number, passengers can use the S7 mobile app to monitor the progress of their baggage in its preparation for flight: for example, they can see whether it has successfully passed through pre-flight security and whether it is ready to be loaded on board the plane.
SITA has provided IT and telecoms solutions to Domodedovo Airport for more than 20 years. Domodedovo was also one of the early adopters of SITA self-service check-in kiosks.
About S7 Airlines
S7 Airlines is a Russian airline with its main bases at Domodedovo International Airport and Tolmachevo Airport. It is Russia’s largest domestic airline.
Routes: S7 Airlines has wide internal route network. It also operates regular flights to countries of the Commonwealth of Independent States (CIS), Europe, the Near East, Southeast Asia and countries of the Asia-Pacific region.
Fleet: Currently S7 Airlines operates an all narrow body fleet of about 90 aircraft from Airbus, Boeing and Embraer, including:
- 18 Airbus A319
- 18 Airbus A320
- 7 Airbus A320neo
- 7 Airbus A321
- 1 Airbus A321neo
- 23 Boeing 737-800
- 17 Embraer 170
(It is difficult to know the exact number at the time of writing.)
Passenger numbers: In 2016 S7 Group member airlines carried more than 13.1 million passengers.
N.B. Image credit: sita.aero