American Airlines introduces touchless check-in and new inflight Wi-Fi portal

Touchless check-in and bag drop to help against COVID-19

American Airlines is introducing some new features to help improve the passenger experience and look after the safety of passengers and staff.

Touchless check-in

American is making the check-in process completely touchless.

It means that passengers can check-in, print bagtags, and drop bags without touching a screen.

Passengers can check-in on the American Airlines app or at aa.com. If they are checking bags and traveling domestically on a single itinerary they indicate how many bags they plan to check.

At the airport the passenger scans their boarding pass at the check-in kiosk, The kiosk then prints the required bag tags. The passengers attaches the tags to the bags and drops the bags at the bag drop. All without touching the kiosk.

The new process is an enhancement of the existing familiar process used for over a decade.

American intends to use the process at more than 230 airports.

New inflight Wi-Fi portal

American recently began the rollout of aainflight.com, a new inflight Wi-Fi portal that makes the sign-on process smoother for passengers when using Wi-Fi on board across the airline’s domestic network.

Passengers can use their AAdvantage credentials and stored credit card information to buy passes for internet access on aircraft equipped with Gogo and Viasat internet services.

At this time, passengers can continue using their Gogo Wi-Fi subscription on Gogo and Viasat flights. If passengers don’t have an AAdvantage account and prefer not to sign up for one, they can continue to buy individual flight passes as a guest.

This phased launch is part of a larger strategy to make the connection to high-speed Wi-Fi and inflight entertainment easier. American also plans to introduce the American Airlines Wi-Fi Subscription Plan. More details on this transition will be shared in the future.

N.B. All images: American Airlines

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American Airlines (AA)