oneworld launches customer information portal about health and well-being

Information on measures on the ground and inflight

oneworld® has launched an information portal to provide passengers the latest updates on the health and well-being measures they can expect while travelling.

The portal serves as a one-stop resource for information on the various measures implemented on the ground and inflight by oneworld member airlines, as well as major airports in the oneworld global network.

The measures introduced by member airlines include:

  • contactless check-in
  • enhanced and expanded cleaning of aircraft
  • enhanced and expanded cleaning of passenger touchpoints in airports and lounges
  • physical distancing during boarding process
  • wearing of masks and face coverings

These are in addition to underlying measures including the use of HEPA (high-efficiency particulate air) filters on board aircraft.

On the portal, passengers can view the latest information on the health and well-being measures implemented by their preferred oneworld airline. Passengers may also look up the measures that have been introduced at major airports in the oneworld global network, to further prepare for their upcoming journey.

Passengers travelling on multi-sector journeys across the alliance can be assured that oneworld member airlines are committed to protecting their health and well-being through every step of their journey.

The information portal is at,

oneworld CEO Rob Gurney:

“Safety has always been the top priority for oneworld member airlines. While the flying experience is different during these challenging times, our member airlines have implemented additional measures to protect the health and safety of customers. The portal we introduced today is another step of that commitment, and we hope that customers may have even greater peace of mind as they resume their travel.”

About oneworld

oneworld brings together 13 airlines:

  • American Airlines
  • British Airways
  • Cathay Pacific Airways
  • Finnair
  • Iberia
  • Japan Airlines
  • Malaysia Airlines
  • Qantas
  • Qatar Airways
  • Royal Air Maroc
  • Royal Jordanian
  • S7 Airlines
  • SriLankan Airlines
  • and around 20 of their affiliates

Fiji Airways is a oneworld connect partner.

Collectively, these airlines:

  • Serve 1,000 airports in 170 territories, with 13,000 daily departures.
  • Carry almost 500 million passengers a year on a combined fleet of 3,300 aircraft.

N.B. Image credit: oneworld

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