SITA Passenger Self-Service Survey 2011 – Results

SITA Passenger Self-Service Survey 2011

 

SITA Passenger Self-Service Survey 2011
SITA Passenger Self-Service Survey 2011

The sixth annual survey includes opinions of 2,500 passengers, interviewed at six of the world’s leading airports: Abu Dhabi, Atlanta, Beijing, Frankfurt, Mumbai and Sao Paolo. Passenger self-service continues to grow.

Despite high levels of adoption, 53% of airports are planning to increase the number of check-in kiosks.

Some 25% plan to introduce kiosks for new services including bag tag printing, flight transfers, and self-scanning of documents such as passports.

By 2014, some 38% of respondents will have introduced e-gates for self-boarding and 42% will have e-gates for check points (9% have them today), both of which will help to reduce queue times and speed up processing.

And 51% will have introduced common-use bag drop locations by 2014.

Read the press release from SITA.

Read also Airport IT Trends Survey 2011

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