Amadeus and SITA have announced that they are working to empower Amadeus Altéa customers to offer real-time baggage tracking information and worldwide baggage reconciliation to passengers, whilst reducing the costs associated with mishandled baggage.
SITA BagMessage is a unique service used by more than 500 airlines and close to 200 major airports and is the most comprehensive source of information on baggage movements globally.
Altéa Baggage Tracking is based on the integration of SITA’s leading baggage messaging technology with the passenger and baggage servicing capabilities of Amadeus Altéa Departure Control.
According to the press release the result of the collaboration will be a single, integrated environment which allows airlines to provide passengers with real-time status updates regarding the location of their baggage through multiple channels.
The press release gives no mention of timescales or other potential problems.