Pepper the robot is starting work at a bar at Oakland International Airport.
The 4-foot-tall humanoid robot will greet and engage with passengers at HMSHost’s Pyramid Ale Taproom in Terminal 2, offering assistance, menu recommendations and directions for passengers.
Pepper will invite airport passengers to visit the bar and offer them guidance on food and drink selections based on their personal taste preferences, while detailing Pyramid’s craft beers.
Through an interactive map displayed on Pepper’s screen, the robot can also help passengers find their gate, restrooms, exits and more. Pepper will proactively field these questions from airport visitors, enabling wait staff to focus on their customers.
The robot comes from Softbank Robotics and uses dedicated applications built specifically for HMSHost who provided the menus and other relevant information so that Pepper could be customized.
Three Peppers have been helping EVA Air passengers at two Taipei airports since December 2016.
N.B. Image credit: HMSHost