The sixth annual survey includes opinions of 2,500 passengers, interviewed at six of the world’s leading airports: Abu Dhabi, Atlanta, Beijing, Frankfurt, Mumbai and Sao Paolo. Passenger self-service continues to grow.
Despite high levels of adoption, 53% of airports are planning to increase the number of check-in kiosks.
Some 25% plan to introduce kiosks for new services including bag tag printing, flight transfers, and self-scanning of documents such as passports.
By 2014, some 38% of respondents will have introduced e-gates for self-boarding and 42% will have e-gates for check points (9% have them today), both of which will help to reduce queue times and speed up processing.
And 51% will have introduced common-use bag drop locations by 2014.
Read the press release from SITA.
Read also Airport IT Trends Survey 2011