China Eastern Airlines (MU) has plans to add 40 self-service check-in kiosks from NCR Technology. The addition would bring the total of self-service check-in kiosks to 130 for the airline.
MU is expanding self-service check-in for domestic airports, including Shanghai, Hefei, Lanzhou, Taiyuan and Nanchang.
The airline is also extending the convenience of self-service check-in to off-airport locations, including Xian Xianyang Aviation Hotel and the carrier’s ticketing office in Lanzhou.
This further enhances the passenger experience by bringing the convenience of self-service check-in, upgrades and other services to passengers before they arrive at the airport. Off-site access also reduces lines and wait times for passengers at the airport.
The NCR TouchPort kiosks also feature NCR’s patented two-sided thermal paper technology, saving up to 40 percent on paper costs, reducing staff workload for paper replenishment and facilitating group check-in.
The kiosks also read mobile barcodes, drivers’ licenses and passports, making the check-in process even easier and giving China Eastern the potential to develop paperless self-service check-in in the future. All additional kiosks are expected to be installed in the third quarter 2013.
China Eastern currently runs on the CUSS (“Common Use Self-Service”) platform and applications provided by TravelSky Technology Limited (“TravelSky”), the chief information technology provider of China’s air travel industry.
